1. Introductory provisions
These terms and conditions govern the rights and obligations of the seller and the buyer when buying Supremo software licences through the RemoteDesk online shop. The seller is an authorised reseller of Supremo software, which is developed by Nanosystems S.r.l.
The buyer may be a consumer or a business. Consumer protection provisions apply only to buyers who are consumers.
2. Subject of the contract
The subject of the contract is a time-limited subscription (licence) to use Supremo software within the scope of the selected licence type (Solo, Business, Professional) and any add-ons. The features of each licence are described on the product page.
Use of the software is governed by the vendor's licence terms (EULA). Subscriptions do not renew automatically.
3. Order and conclusion of the contract
The buyer places an order by completing the form in the shop. The contract is concluded when the order is successfully paid. The buyer is informed of the order and payment by e-mail.
The buyer is responsible for the accuracy of the data provided in the order, in particular the billing details and e-mail address.
4. Price and payment
Prices are stated in euros (EUR) or Hungarian forints (HUF), excluding and including VAT. Businesses from other EU member states with a valid VAT ID verified in the VIES system are subject to the reverse charge and are invoiced without VAT.
Payment is made by card or other methods offered by the Stripe payment gateway, or by bank transfer based on the payment details sent by e-mail, within the due date stated in the order. A bank transfer is considered paid when the amount is credited to the seller's account. The seller has no access to card details. The seller sends the tax document (invoice) to the buyer electronically.
5. Delivery
Licences are delivered exclusively electronically by sending the activation details to the buyer's e-mail address, usually within one business day and no later than 5 business days after payment.
The subscription period starts on the day the licence is activated, unless the vendor specifies otherwise.
6. Right of withdrawal
A consumer has the right to withdraw from the contract without giving any reason within 14 days of its conclusion. For digital content not supplied on a tangible medium, however, the consumer loses this right if delivery has begun with their express consent and they have acknowledged that they thereby lose the right of withdrawal.
If the consumer withdraws before the licence is delivered, the seller refunds the amount paid within 14 days using the same payment method.
7. Complaints and support
If a licence does not work or does not correspond to the order, the buyer may file a complaint by e-mail. The seller handles complaints without undue delay and within 30 days at the latest.
The seller provides first-level technical support for the software; further support is provided by the vendor under its own terms.
8. Liability
The seller is not liable for damage caused by improper use of the software, outages of the vendor's services or unavailability of the buyer's internet connection.
9. Alternative dispute resolution
A consumer may contact the seller with a request for redress. If the seller rejects the request or does not respond within 30 days, the consumer may submit a proposal for alternative dispute resolution, for example to the Slovak Trade Inspection, or use the EU ODR platform at https://ec.europa.eu/consumers/odr.
The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Trnava Region.
10. Final provisions
Legal relations not covered by these terms are governed by the laws of the Slovak Republic. The seller may change these terms; an order is governed by the version valid when it was placed.